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Terms of Service

TC260301-V1-1

FindX is a registered brand of Novux AI Limited ("The Company"), registered in England and Wales (Company number 16102998). These Terms of Service ("Terms") govern your use of The Company's website, browser extensions, mobile application, and AI-powered job discovery, CV generation, and career services (collectively, the "Service"). By using the Service, the User ("you") agree to be bound by these Terms.

1. Acceptance of Terms

By accessing the Service, you confirm that:

  • You are at least 18 years of age.
  • You have the legal authority to agree to these Terms.
  • You agree to comply with all applicable laws and regulations in your jurisdiction.
  • The information you provide during registration and use of the Service is accurate, complete, and up to date.

2. The Service

2.1 Service Description: FindX is an AI-powered career platform that provides job matching, tailored CV and cover letter generation, interview preparation, and application tracking. The Service uses artificial intelligence to analyse your professional profile against available job listings and produce personalised career documents.

2.2 Not a Recruitment Agency: The Company is not a recruitment agency, employment agency, or career counselling service. The Service does not guarantee job offers, interviews, or employment outcomes of any kind. Job listings displayed within the Service are sourced from third-party job boards and are presented for informational purposes. The Company has no relationship with the employers posting those listings and makes no representations about the accuracy, availability, or legitimacy of any job listing.

2.3 AI-Generated Content: The Service uses artificial intelligence to generate CVs, cover letters, match scores, interview preparation materials, and other outputs ("AI Outputs"). AI Outputs are provided as suggestions and tools to assist your job search. They do not constitute professional career advice, recruitment guidance, or any form of professional recommendation. While The Company strives for accuracy and quality, AI Outputs may contain errors, inaccuracies, or omissions. You are solely responsible for reviewing, editing, and verifying all AI Outputs before submitting them to any employer or third party.

2.4 Browser Extensions: The Company provides optional browser extensions for importing job listings from third-party websites (such as LinkedIn and Indeed) and for autofilling application forms. These extensions interact with third-party websites over which The Company has no control. The Company is not responsible for changes to third-party websites that may affect extension functionality, nor for any actions taken by those third parties in response to the use of such extensions.

2.5 Account Registration: To access the Service, you must create an account using a valid email address. You are responsible for maintaining the confidentiality and security of your account credentials and for all activity that occurs under your account. You must notify The Company immediately of any unauthorised use of your account.

3. Assumption of Risk and Decision Ownership

3.1 Ownership of Choices: You acknowledge that AI Outputs are for informational and assistive purposes only. The Service does not constitute professional advice (career, legal, financial, or otherwise). You assume full accountability for any actions or omissions resulting from your use of the Service, including but not limited to which jobs you apply for, how you present yourself to employers, and any decisions made based on AI Outputs.

3.2 No Guaranteed Outcomes: The Company makes no representations or warranties that use of the Service will result in job offers, interviews, improved career prospects, or any other specific outcome. Match scores, AI summaries, and gap analyses are algorithmic assessments and should not be relied upon as definitive evaluations of your suitability for any role.

3.3 Limitation: The Company shall not be held liable for any direct or indirect consequences, including but not limited to missed opportunities, unsuccessful applications, loss of earnings, or reputational harm, arising from your interpretation or use of AI Outputs or the Service.

4. Prohibited Use

You must not:

  • Use the Service for any unlawful purpose or in violation of any applicable law.
  • Upload false, misleading, or fraudulent content, including fabricated qualifications, experience, or personal information.
  • Attempt to access other users' accounts or data.
  • Reverse-engineer, decompile, disassemble, or otherwise attempt to extract the source code or underlying algorithms of the Service.
  • Use the Service to build or contribute to a competing product or service.
  • Scrape, crawl, or use automated tools to extract data from the Service beyond normal personal use.
  • Interfere with the operation, security, or integrity of the Service or its infrastructure.
  • Use the Service in any manner that violates any applicable local, state, national, or international law, including intellectual property or data privacy statutes.

5. Free Access, Future Pricing, and Subscription Terms

5.1 Early-Access Period: The Service is currently available at no charge during an early-access period ("Free Period"). The Company reserves the right to introduce paid plans, subscription tiers, or usage-based pricing at any time following the Free Period. The structure, pricing, and scope of paid features will be determined by The Company at its sole discretion.

5.2 Notice of Pricing Changes: If The Company introduces charges for any part of the Service:

  • The Company will provide at least thirty (30) days' written notice via email or platform notification before any charges take effect.
  • You will not be charged without your explicit consent.
  • You may cancel your account or decline the paid plan at any time if you do not wish to pay. Continued free access to certain features may be available at The Company's discretion.

5.3 Future Subscription Terms: When paid plans are introduced, the following framework shall apply (specific terms, pricing, and tier details will be published at that time):

  • 14-Day Cooling-Off Period: Pursuant to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will have a 14-day cancellation period from the date of purchase. You may cancel within these 14 days without charge.
  • Automatic Renewal: Subscriptions will renew automatically for a period of equal length to the initial subscription term unless you disable auto-renewal at least seven (7) business days prior to the end of the current term.
  • Payment Obligation: By initiating a subscription, you authorise The Company to charge your designated payment method for the subscription term and any subsequent renewal terms. You are responsible for maintaining accurate and up-to-date billing information.
  • Price Changes: The Company reserves the right to modify subscription fees for future renewal terms, providing at least thirty (30) days' notice. If you do not agree to a price change, you must cancel your subscription at least seven (7) business days prior to the renewal date.

5.4 Non-Payment and Service Suspension: If a payment fails, you will have seven (7) days to update your billing details. After this grace period, access to paid features will be suspended until the outstanding balance is settled. Data may be permanently deleted if an account remains in default for more than three (3) months.

6. Your Content

6.1 Ownership: You retain full ownership of all content you upload to FindX, including CVs, cover letters, profile data, documents, and any other materials ("Your Content").

6.2 Licence Grant: By uploading Your Content, you grant The Company a limited, non-exclusive, non-transferable licence to process, store, and use Your Content solely to provide and improve the Service for you. This licence terminates when you delete Your Content or your account.

6.3 Your Responsibility: You are responsible for ensuring that Your Content does not violate any third-party rights or applicable laws. You warrant that you have all necessary rights and permissions to upload Your Content to the Service.

7. Intellectual Property

7.1 Platform: The Service, including its design, features, software, algorithms, AI models, and branding, is owned by The Company and protected by intellectual property laws. Nothing in these Terms grants you any rights to The Company's trademarks, logos, or proprietary technology beyond the limited right to use the Service as intended.

7.2 AI Outputs: You own the specific AI Outputs generated for you (e.g., your tailored CVs and cover letters). However, the underlying models, prompts, scoring rubrics, and methodologies used to generate those outputs remain the exclusive property of The Company.

8. Data Privacy and Security

8.1 Privacy Policy: Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal data. By using the Service, you acknowledge that you have read and understood the Privacy Policy.

8.2 Data Ownership: Your personal data and session data belong to you. The Company will never sell your data or share it with third parties for marketing purposes.

8.3 Anonymised Data: The Company may use anonymised, aggregated data (stripped of all personal identifiers) for research, analytics, and improvement of its internal systems. This data cannot be linked back to you.

8.4 Security: The Company implements industry-standard security measures aligned with SOC 2 principles, including encryption in transit and at rest, access controls, and secure authentication. However, you acknowledge that no internet-based service is 100% secure. The Company cannot guarantee absolute security against unauthorised access.

8.5 Data Retention: Personal data will be deleted within 30 days of account deletion, except where retention is required by law or for legitimate business purposes as described in the Privacy Policy.

9. Termination

9.1 By You: You may delete your account at any time through the platform settings or by contacting support@novux.ai. Upon deletion, your right to use the Service ceases immediately.

9.2 By The Company: The Company may suspend or terminate your access if you violate these Terms, engage in prohibited conduct, or if The Company discontinues the Service (in whole or in part). Where reasonably practicable, The Company will provide notice and an opportunity to export Your Content before deletion.

9.3 Effect of Termination: Upon termination, all licences granted to you under these Terms will immediately terminate. Clauses that by their nature should survive termination (including but not limited to Limitation of Liability, Intellectual Property, Assumption of Risk, and Governing Law) shall continue in full force and effect.

10. Service Level Agreement (SLA)

The Service is provided "AS IS" and "AS AVAILABLE." While The Company endeavours to maintain continuous availability, The Company does not warrant that the Service will be uninterrupted, timely, secure, or error-free. You acknowledge that access to the Service may be suspended or restricted periodically to allow for necessary repairs, maintenance, or the introduction of new features. The Company shall not be liable for any service outages, data loss, or degraded performance resulting from such interruptions or from factors outside The Company's reasonable control.

11. LIMITATION OF LIABILITY

11.1 EXCLUSIONS: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. THIS INCLUDES, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, GOODWILL, LOSS OF OPPORTUNITY, LOSS OF DATA, LOSS OF EARNINGS, UNSUCCESSFUL JOB APPLICATIONS, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE.

11.2 Scope of Limitation: This limitation applies whether the alleged liability is based on contract, tort (including negligence), strict liability, or any other basis, even if The Company has been advised of the possibility of such damage.

11.3 CAP: THE COMPANY'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO THE COMPANY IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED POUNDS STERLING (£100).

11.4 AI Output Disclaimer: To the maximum extent permitted by law, The Company is not liable for any negative outcomes resulting from your reliance on AI Outputs, match scores, gap analyses, or any other algorithmic assessments provided by the Service, including but not limited to unsuccessful job applications, missed opportunities, or inaccurate information in generated documents.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. THE COMPANY EXPRESSLY DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT ANY AI OUTPUT WILL BE ACCURATE, COMPLETE, ERROR-FREE, OR FIT FOR ANY PARTICULAR PURPOSE, OR THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

13. Indemnification

You agree to indemnify, defend, and hold harmless The Company, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party, including any employer or job applicant.

14. Changes to These Terms

The Company may update these Terms from time to time. If material changes are made, The Company will notify you by email or through the Service at least fourteen (14) days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease using the Service and delete your account.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England for any dispute or claim arising out of or in connection with these Terms or their subject matter or formation, including non-contractual disputes or claims.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions of these Terms shall remain in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and The Company with respect to the Service and supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and The Company.

18. Contact Us

If you have questions about these Terms, please contact us at support@novux.ai.

Novux AI Limited, United Kingdom

Company number: 16102998